Support & FAQ

Our website is secured by an https connection. The green padlock in the address bar confirms this.

On the "about us" and also on the contact page, you will find our company details, including the registration number with the Chamber of Commerce, our VAT number, and our phone number. We are also affiliated with the highest webshop certification authority: Webshop Keurmerk and Nederland ICT warranty.

Spirepets operates strictly in accordance with the guidelines for 'Distance Selling', including a 30-day reflection period.

We offer various secure payment options, such as: Ideal, PayPal, AfterPay, Credit card, and Bank transfer. All payments are encrypted via SSL and processed by Shopify Payments.

Spirepets ships all packages via DHL with a tracking number (track and trace). Orders placed before 2:00 PM will be delivered the next day!

Products that are in stock will be shipped the same day if ordered before 2:00 PM. After placing an order, you can easily track its status by logging into “My account.” During the processing of your order, we go through the following steps:

Product in stock:
The products in your order are in stock and will be shipped immediately.

Available via backorder:
The products in your order are not in stock in the Netherlands; the delivery time is 3 to 4 weeks. When the products leave our warehouse in China, you will receive an email with a shipping update and the tracking number so you can see when the product(s) will be delivered to you.

Waiting for inspection service:
Items you have returned have been received in our warehouse. Our service department will conduct an inspection, after which the return will be processed and completed.

Handled:
The order is on its way to you or has been picked up by you. You will receive a tracking number for the package via email.

Shipping to Belgium is no problem, it is handled by DHL and costs €7.20 for each order!

Here is the link to the Account Login Page